1. ELIGIBILITY FOR REFUNDS

1.1 Defective or Damaged Products:

• Refunds are applicable only if the product received is defective, damaged, or different from what was ordered.
• Any damage claims must be reported within 48 hours of delivery.

1.2 Incorrect Order Fulfillment:

• If the wrong product is delivered, you must notify Hindolo within 7 days to initiate a replacement or refund.
• The product must be unused and in its original condition.

1.3 Non-Eligible Refund Cases:

• Change of mind or incorrect selection of product by the buyer.
• Products that have been used, installed, altered, or damaged after delivery.
• Custom orders, bulk orders, and special procurement orders are non-refundable.

2. REFUND PROCESS

2.1 Request Initiation:

To request a refund, contact our customer service team at support@hindolo.in or +91-9687814660 with:

• Order details (Invoice number, product name, date of purchase).
•  Clear photos/videos showing the defect.
•  A written explanation of the issue

2.2 Inspection & Approval:

• Once a request is received, our team will review and inspect the claim within 7-10 business days.
• If approved, Hindolo will process the refund or replacement.

2.3 Refund Timeline & Method:

• Refunds will be issued within 30 business days from the date of approval.
• The refund will be processed via the original payment method (Bank Transfer, etc.).
• Shipping and handling charges are non-refundable, except in cases where Hindolo is at fault.

3. RETURN SHIPPING POLICY

3.1 Return Conditions:

• If a return is required, the customer must return the product in its original packaging.
• Hindolo will arrange return shipping for eligible refund cases; otherwise, return costs are borne by the buyer.

3.2 Inspection Upon Return:

• Refunds will be processed only after inspection of the returned item.
• If the product is found altered, used, or damaged by the buyer, the refund request may be rejected.